At Yornexa, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Right of Withdrawal (EU Consumer Right)

As a consumer in Germany, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with §§ 312g, 355 BGB (German Civil Code).

How to Return

To initiate a return, please contact us within 14 days of receiving your order:
Email: sa_terradedinh@hotmail.com
Phone: +49 721 9861420
Address: Yornexa, Ernststraße 24, 76131 Karlsruhe, Germany

Please include your order number and reason for return in your message. We will provide you with return instructions.

Return Conditions

Items must be returned in their original condition, unused, and in original packaging. We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

Return shipping costs are to be borne by the customer unless the item is defective or incorrectly delivered.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days of receiving the returned goods, using the same payment method used for the original purchase.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at sa_terradedinh@hotmail.com. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

Certain items may be exempt from returns due to their nature (e.g., digital products, perishable goods, or items marked as final sale). These will be clearly indicated at the time of purchase.